I finished side mission and when my Team was walking out of the portal, sunddenly graphic started to look funny and game dropped to slideshow. Select your issue to review troubleshooting information and contact Steam Support if necessary. darth miike Apr 30, 2022 @ 12:22pm. 76561198296098152 Aug 28, 2022 @ 1:54pm. Previously tried to re-image with USB but that wouldn't work so my only option was to do it with MicroSD. 1. Step 1: Open up the steam deck by removing all 8 screws. I'm in the same boat as you, I told Steam support i did XY & Z and they kept coming back each time a different employee telling me to try crap i clearly stated i tried already, then they intiated the RMA process this morning at 4AM and mentioned the email with the PDF files but i've not received any emails regarding an RMA or PDF files, i checked all my folders. I waited two and a half weeks for the replacement to get shipped… only for an empty case to arrive. May 6: didn't hear anything from steam but almost as. As a 2-time RMA'er on the east coast, that's been my experience at least 🙃Got my 512gb Deck yesterday. Unit arrived at warehouse (Netherlands) on April 4th. Fingers crossed. my_lesbian_sister_gf 64GB - Q4 • 7 mo. Repairs for issues covered by warranty are free of charge. I just posted a thread on this. I believe a portion of Steam Decks have faulty Wireless Cards. Steam initiated an RMA. I left a couple notes inside asking for it back rather than a substitution. 52 minutes ago #8,057 Zulith said: Figures. Go down and select Settings. I miss it already! My issues started when playing some more demanding games, when the steam deck hit 90 degrees it would throttle down and get stuck there for ages. Select your issue to review troubleshooting information and contact Steam Support if necessary. Unit arrived at warehouse (Netherlands) on April 4th. Buy a scalped steam deck on ebay, then rma it. When you get your deck back from RMA record everything (even opening the shipping box just in case of any new damages) 1. how long have you waited to get your RMA? I. ago. FYI if this happens again rma it immediately, burn-in isn't possible with the steam deck screen so these weird colours point to a different issue Reply welshman1971. 3/5 RMA created 3/7 Shipped 3/10 delivered. 07. Shitty service IMO. Took about 2 weeks after I sent back my deck to get a new one. Got my Steam Deck back from a second RMA in December. It's like any other product or store you have ever bought anywhere. For me it was every game I threw at it and it would happen within 1-2 minutes from launch. Steam initiated an RMA. I placed it in the sun, used a UV light on it, basically did all the community recommendations to try and get them to go away to no avail. I still have no update and waiting for a new unit to be shipped to me. Add a Comment. I shipped it off with the understanding the possible repair could take 5 days and then return. Hello, my steam deck was not charging so I did RMA , the DHL status said they received the package on 9th June but still no answer from my new steam deck shipment. r/SteamDeck. Unit arrived at warehouse (Netherlands) on April 4th. If you need to send off your Steam Deck for any reason, it will now go to one of their specialized repair shops. Unit arrived at warehouse (Netherlands) on April 4th. I was lucky enough to get my order in quick and received my purchase email on day one of them releasing the emails. Soldering it is really easy. Wait with RMA or bite the bullet? Got my Steam Deck 256GB today. I even reached out to a valve employee for additional info. This was the answer: Thanks for providing the requested information. I still have no update and waiting for a new unit to be shipped to me. 1st one had a stuck pixel, second one the battery died, and the third had a stuck pixel. Soldering pads are already pr-tinned, so all you need to do is to touch cable end to soldering pad and later touch it by hot soldering iron. CLICKY BUTTONS-The Steam button, triple dot button, and power button were all raised around 1mm higher and actually makes a satisfying and tactile “click” now when pressed. So I had to contact Steam and set up an RMA. There's actually a lot of really helpful information about the components inside your Steam Deck that you can find by following these steps (if they're true). I recently received a steam deck but have had to return it due to it constantly rebooting due to the battery cutting off mid gameplay even though the steam deck has a full charge and can then be only woken back up by attaching the power cable. Reset unit to factory default settings. Has anyone who went through the RMA process gotten a replacement yet?. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. We are happy to announce today that our new Steam Deck repair centers are now open. It's as if the Steam Deck has lost all communication with the battery or the battery is dead. RMA & United Radio, Inc. • 5 mo. During this time I would often search Reddit for similar experiences to give me an idea of what the process might be like. Some people are reporting issues with 0% battery or not being able to turn the Steam Deck back on unless plugged in after it shuts off randomly. Take the Wh and divide by 20, or the mAh 1 and divide by 5400. 2. Might cancel my reservation and wait a year or two for the thing to 1) readily available and 2) all these issues to be ironed out. YMMV : r/SteamDeck. Steam initiated an RMA. 188 comments. I still have no update and waiting for a new unit to be shipped to me. Apr 21 (PM): Confirmation that warehouse had received (lots of chasing to confirm this in-between) April 22 (AM): Shipment Preparing Email Received. Steam Deck > General Discussions > Topic Details. My deck had to be RMA’d on arrival as it wouldn’t charge at all, it would work fine plugged in but wouldn’t charge up, discharge from use / over time (over a span of a few days). It’s Valve’s answer to the emerging crop of handheld PCs like the GPD Win 3. After all, while a repair may be more cost-effective, mailing out a new Steam Deck saves time and is likely to result in a satisfied customer. Yes, a technician can tell that's what happened. ago. Got my Steam Deck back from a second RMA in December. Some people can’t handle tech. My original device had a dead pixel and sticking buttons. © 2023 Valve Corporation. Yes you can, warranty is with device not accounts or users. SPARTAN VI said: Wife and I got our Decks today. All rights reserved. If you're getting a result, it's very likely that your GPU is faulty. even though ur deck is 99%, its not 100%. So. Both left and right trackpad are not working. Restart the Steam Deck. my Steam Deck stopped charging after connecting it to an USB Hub. But feel free to make a post on Reddit after 3 days to the tune of “Valve stole my Steam Deck and is refusing to send me a new one” Reply. The Steam Deck should boot into the BIOS menu. Premium anti-glare etched glass. Re image, shipment mode, editing power options in Desktop. • 2 yr. Tech Support. 2. And what to do if you end up with a broken version of. Just as an update, steam have today shipped a replacement today (11/05/2022) So reported it on the 01/05/2022 Agreed to RMA on the 02/05/2022 I shipped on 03/05/2022 Steam received it on 06/05/2022 - DHL held item a few days as it needed customs clearance. I still have no update and waiting for a new unit to be shipped to me. My Deck came with a thin crack in the base of the left joystick. And now, I’m so happy to report. Applied updates and all that jazz. Let your Steam Deck sit overnight until it has shut down on its own. 7. Steam Deck Steam Gaming. However, you now have the option of getting out of. my Steam Deck stopped charging after connecting it to an USB Hub. 30/03 -> Valve sent me a new Steam Deck. My very first laptop, a Dell Inspiron 6000, was practically the Laptop of Theseus by the time its (extremely generous extended) warranty expired,. arrived at rma center dude, forget about the deck for a few minutes and buy a lottery ticket. So basically I will have 3 choices:. drop off, to 02. The Steam Deck is a handheld, portable gaming console made by Valve. shipped to valve rma center in netherlands 08. It should arrive sometimes this week. My steam deck has a weird defect, and I didn't know it until almost 30 days into my ownership. My Deck has already been refused once by DHL (and returned to me), and according to the DHL guy at my town, he knows at least 4 other cases (pop ~90k). Your worrying for nothing, yes it’s a possibility but a very low possibility that something is wrong with your new Deck. The warranty is 1 year in US, I think in Europe they have a minimum rule of 2 years. RMA time . The rma process is unlikely to solve that particular issue for you. But overall the variance is very minimal. I contacted valve for tech support they were unable to resolve it and issued an RMA. I thought a 7 to 10 day turnaround on an AMD 5950X was bad before hearing some Steam Deck RMAs are taking a month or more. my Steam Deck stopped charging after connecting it to an USB Hub. Member. Getting a little bit impatient at this point. Within the applicable time frame and process identified in the Hardware Refund Policy, you may request a refund for Steam hardware and accessories purchased via Steam. It arrived at their warehouse Thursday (May 5), and I received a shipment notification for my replacement on May 13. . • 2 yr. The repair shop replaced the right thumbstick and had it working for a little while afterwards. Theoretically, no you can't RMA a device that you destroyed with water. They are center Calibrated, but the base of the sticks is not centered/horizontal to the shell. Steam Deck RMA time question. As far as the deck is concerned - My 512GB SKU has got a whiny fan, crunchy left thumbstick, wobbly left touchpad. AutoModerator • Additional comment actions. So i sent my deck back 2 weeks ago, DHL confirmed the delivery Thursday 7th. Bought a deck from Ebay about 6 months ago, worked fine until it ran into SOC throttling issues. Let me know if you still need help. I still have no update and waiting for a new unit to be shipped to me. sawsac 64GB • 1 yr. 30: New steam deck is sent to me (too bad they use GLS again). 3. I'm guessing it'll be at least Friday before they get my console if not Monday (I hate FedEx), and then turnaround middle of next week, and then maybe I get it middle of the week. no, ive bought many things with 30 day return periods. 1280 x 800 HDR OLED display. New unit was like 2 days faster. Steam shipped replacement 11/05/2022 Will update on if it's a new. . April 26 (AM): Parcelforce Dispatch Notification. About a week-and-a-half ago, Valve opened up Steam Deck repair centers. Also, I bought this Deck (256GB) second-hand. Sorry for the backstory. Hold down the Volume+ button and press the power button. A solid white LED indicates the Deck is drawing power. It only works if you press the middle of the bumper. I still have no update and waiting for a new unit to be shipped to me. Today I finally received my replacement Deck. You may have to briefly plug the charger in to get it to. Steam initiated an RMA. 28/03 -> My Deck arrived at the warehouse (NL) from Spain. Print the shipping label and place it on the exterior of the box. Yeah, you can't RMA if you "don't like the color" of the Deck at all. After a 5-minute session on iFixIt and about 2 minutes to get the back cover off, I found the circled connector slightly lifted out of the socket. - None of the buttons are sticking, the sticks aren't drifting and haptics are hapticking. ETA is March 9th! Edit 2: Left origin facility March 7th! Edit 3: As of 5:32 AM, March 9th, Steam Deck is out for delivery! Final Edit: 11:04 AM on March 9th, the Steam Deck arrived. Randomly, deck will throttle to 200/400 and recover in 10-20 sec. or maybe glue a chain that you can link to a backpack or something. That doesn't seem like good design considering the screen is oled. jp ". Wonderful, thank you. I did a system reimage which seemed to help a little bit, the system didn't crash nearly as much as it did before, but it was still happening. I thought I would go over my findings after going through 3 RMAs: First Deck: Broken Power Button (mushy and would have to be pressed really hard down to register input) 2 Stuck pixels (bright green and bright blue pixels in. 6/9 (8:21am) - Contacted Steam Support with RMA, provided videos and detailed explanation 6/10 (11:32am) - RMA approved - told me the RMA label will arrive shortlyUPS company not only blocked my RMA Steam Deck but they declared it as hazardous material and they completely removed it from the system and they won't even allow me to speak with them. Tried many troubleshooting steps and none worked. See more posts like this in r/SteamDeck. Please try the following: Unplug and re-plug your PSU from the Steam Deck; wiggle the plug a little to ensure it's plugged in all the wayFor now, if your Steam Deck does go 'missing' in transit, file a support ticket with Valve and work with the shipping carrier for lost package protocols, and hopefully, your much-coveted Steam. Pretty sure it was dead and not stuck because it was black, and none of the "tricks" worked to fix it. Steam Deck OLED Available Now! Make Your OLED Dreams Come True!. Everything else seems fine although my first gaming experience was Doom 2016 and I got 16 fps on. From what I’ve seen the deck is really friendly to self repair but this particular job might be tricky if you’re not experienced. - GLS delivered my Deck in less than 24 hours after receiving it. 21: I received broken steam deck and contacted steam support. So got my steam deck a few weeks ago. I was told by support that turn around time is 5-8 business days, but reach out if it’s been longer than 2 weeks. Valve didn’t fix it, they sent me a whole new deck. wait for your new deck. I've had to RMA my Steam Deck due to a non-functional L3 button. Yes you can, warranty is with device not accounts or users. me/bodackSubscribe to The Almighty D, Darigon! Oh, and like the video! Twitch - posted by Wolf Knight: the warrenty can only be used by the account that bought the deck. Let me know if you still need help. Still no word on when they will ship a replacement. JSAUX 2-Pack Steam Deck Screen Protector, Ultra HD Glass Protector 9H Hardness Easy to Install with Guiding Frame Scratch Resistant Tempered Glass for Steam Deck/Steam Deck OLED, Come with Toolkits $9. RMA time . If while the issue is happening you plug the official charger (or any charger), it'll get permanently stuck on that speed, requiring the battery storage fix. Hi guys long story short, I purchased a steam deck new from Stock-X because Steam is seemingly refusing to bring this to Australia especially how they've brought to Asia and excluded Australia, its the only way for me an Australian with a 13 year old account steam account with almost 1,500 games to get a chance to get one and with my poor health it's. We'll see. Just worried I might have to RMA after waiting all this time. #4 <. You will receive instructions about how to conduct your return once the. great. ) Push and hold the motherboard from the bottom towards the power button. It's very likely they will reject the RMA request. Use Steam RMA, they are great to Deal with, very friendly and easy to work with. When I tap the power button, I hear a subtle audible beep, fans spin up, and can feel the haptics in the touch pads, but no display. The repair shop replaced the right thumbstick and had it working for a little while afterwards. #steamdeck #steam #valve #ps5 #xbox #nintendoswitch Steam Deck: My Experiences - The fun, problems, Valve (Steam) support & the future. ago. Receiving Your Steam Deck. Best. 07. Customer ships out Steam Deck Arrives at warehouse within 2-5 days 9-15 days after arrival, the new label/package is packaged/shipped 2-5 days shipping you'll receive it. Joystick replacements are pretty easy, so you might do it yourself if you don't want to spend time in the RMA process. Leave the deck on this screen until it dies on its own. Anyone knows when they will ship my bew steam deck if they received mine 9th. Tomorrow: expected delivery. 28: steam deck is delivered to them. I have zero confidence in this unit ever working correctly. Hold Volume+ and press the power button once to boot into BIOS. Press Steam button. Go down and select Settings. Today I finally received my replacement Deck. These orders will start shipping on December 17th. I still have no update and waiting for a new unit to be shipped to me. TheBlack_Swordsman. And now that I've sent it out, they told me it would take 3-5 days to process. Update for December 2022 via Valve: "Starting December 1st, customers in Japan, South Korea, Hong Kong, and Taiwan who have already reserved their Steam Deck will receive email confirmations to finalize their orders. The Steam Deck should boot into the BIOS menu. Photo by Sean Hollister / The Verge. Add a Comment. Tech Support. On the left sidebar, you can see many different folders and places. Wondering if anyone's gotten back an RMA Deck yet and how it's functioning. Steam Deck makes this high-pitched noise on any fan speed lev. If you RMA, your next Deck will have nearly identical IPS. Wi-Fi 6E. Steam Deck RMA process in the UK. You should be able to adjust each side independently until the overall behavior feels right to you. . I was playing a game on emudeck and all of a sudden a bunch of hotkey shortcuts triggered at the same time (fast forward, screen capture, etc) and the game became unreaponsive. 4" Diagonal display size. It’s the least of my problems considering everything else is working perfectly, I rather keep this minor issue rather than RMA and getting back something more troublesome Positive United Radio RMA. The right one vibrates nicely and click is "satisfying". 13 April 2022: Got shipping notification from Steam. My Steam Deck which I've only had for a couple of months developed the fan rubbing noise that others have mentioned. Just wanted to point out some differences I have noticed between two Steam Decks. Restart your Steam Deck by holding the Power button down for around 10 to 12 seconds to reboot it. Picture of biggest spot. my Steam Deck stopped charging after connecting it to an USB Hub. Steam Deck Broke Again After Being Returned From RMA. • 2 yr. I had to RMA my Steam Deck because the left stick click was faulty. On July 15, Valve officially revealed its long-rumored handheld gaming PC, called the Steam Deck. So most people end up waiting 2-3 weeks from the day they've shipped theirs out. I just wanted to take a moment to vent over the terrible experience I had dealing with Valve and their RMA service. Unit arrived at warehouse (Netherlands) on April 4th. Time before freeze is totally random, running from a few minutes to a few hours. Print your RMA instruction sheet. Got it back and it also has a stuck pixel. shipped to valve rma center in netherlands 08. 14 day buyers remorse return policy. kiwii4k • 1 day ago. • 2 yr. If you RMA, your next Deck will have nearly identical IPS glow, possibly a different pattern though. 7. 2 days ago · A new Steam Deck Client updater was released today that brings in a bunch of different bug fixes, as well as some gyro improvements. It does seem like they'll be repairing rather than. 21: I received broken steam deck and contacted steam support. how long have you waited to get your RMA? I. In fact, my RMA process has been 2 - 3x slower than the average RMA: ~2 months and Valve still hasn't managed to give me a properly functioning device, despite holding onto $650 in revenue from my purchase for that entire time period. HourGlassGalaxy • 8 mo. r/SteamDeck. Seems like you either have to accept it or return it. if the first one is defective, id rather give them a year to. Received my replacement on 3/29 or 3/30, I forget. Expect that the return will be confirmed next week. Repairs for anything that’s covered by the Steam Deck’s warranty (which is one year in the US) will be free, Valve says. Wilqu. saying they had ordered a repair part- no reference to a ticket number, item description. should i just RMA this or is there anything I can do to fix it easily without breaking warranty? Showing 1 - 12 of 12 comments. " "We're happy to announce that Steam Decks will start shipping in Japan, South Korea, Hong Kong, and Taiwan on December 17th via Komodo, our official Steam Deck distributor in these regions. My NIGHTMARE with the deck RMA units (Be careful out there) Well folks, I'm going to explain my case to you because i may be an exception or the quality of service may have decreasaed lately and someone else may suffer the same fate: I started an RMA of my original deck, due to a series of random freezings. SIR LIONEL GHOULMAN Jul 20, 2022 @ 8:12am. Fking. It specifies when you can anticipate finalizing your order if you put down a $5 deposit. Steam initiated an RMA. Navigate to the Power Menu. I received my RMA label on Apr 29, shipping it the following Monday (May 2). • 2 yr. Got it back and it also has a stuck pixel. B. At least this time Steam Deck seemed to work fine. You should do the RMA I got my steam deck and out of the box my right bumper was not working and also found that on the screen looks like there are bubbles underneath the screen something to lookout for. Steam initiated an RMA. Will be doing RMA and see if I get a fully functional unit without any defects. 1. Jacob99200 • 1 yr. Include the following items inside the box: RMA instruction sheet, bar code up. Well, you no longer have to do it yourself as Valve have officially opened up some repair centers. Unit arrived at warehouse (Netherlands) on April 4th. Replaced the screen. They opted to repair the last time. Aspiring_Gh0st. My new deck works perfectly. Re-install Steam OS ( tries to keep files and games ) Re-image the deck ( basically factory reset it ) Both these steps require the OS backup on a. how long have you waited to get your RMA? I am based in Germany. ago. I already contacted Steam Support so please don't comment telling me to do it. Out-of-warranty issues can be repaired. ago. Everything on the deck works except the screen. Include the following items inside the box: RMA instruction sheet, bar code up. I still have no update and waiting for a new unit to be shipped to me. Software or firmware was upgraded to newest version. Calibrating will show the Steam Deck the proper range it should be using. Navigate to the Power Menu. I packaged up my Steam Deck and got it to UPS that same day (August 2nd). The few posts I found indicated that an RMA was the only solution, so I reached out to steam. Borrowing my friend's devkit we managed to capture the difference between intolerable, tinnitus-aggravating screeching of the "Delta" fan shipped with retail models (in at least model serial 2020) and the quiet, lower. I was unsure to RMA because there are probabilities to receive a new unit with the same problem or even worst. no, ive bought many things with 30 day return periods. Thanks all. Help is also available if you can't log in, need to reset your password, or recover a hijacked account. The Steam Deck is on its way to Valve, I'm from Austria by the way. Way too many herp derp rma posts and people posting issue with programs I have installed and simply ran. Not a major issue but one that annoyed because of the price spent on the deck. Make sure the white LED is on. EDITED: 04. Notes: Unable to duplicate customer's complaint. It's been repackaged, everything seems great but as soon as I turn it on, the grinding noise. This afternoon I carefully packed the Stream Deck in the original packaging and sent it back. Alecslee Jun 30 @ 2:24am. SPARTAN VI said: Wife and I got our Decks today. iFixIt can get me parts overnight, and the repairs are less than an hour. Most people who had to RMA are simple waiting 2 weeks to a month and getting a replacement, which functions. Nonetheless I sent it back. Select Battery storage mode. Steam Deck RMA defective Hi, So recently, I ended up on a trip to London and my right stick was just stuck drifting hard right. Also, every time you open the Steam Deck, you degrade it. TheBlack_Swordsman. It is your responsibility to back up stored data before returning your Hardware. Premium anti-glare etched glass. I just got my new deck today. After spending a couple of days waiting for steam reply and going back and forth with stock answers i was finally. You also need to reset the OS. I got an email from a United Radio, Inc. how long have you waited to get your RMA? I. That's not how RMAs work, and I wasn't even implying that you should. maybe you could have them send you a new right joystick module rather. List of troubleshooting. you can later try to fix or help improve the. All you need to buy is $5 soldering iron. No company ever asked me to provide full contact details to initiate an RMA process before. FedEx delivered my unit to RMA warehouse 3/14. Positive United Radio RMA. This is my RMA timeline: 23/03 -> I noticed my Deck B button is faulty so I opened a support ticket asking for RMA. So today i received a 512 GB replacement SSD. 24/03 -> 8AM I sent the Steam Deck through DHL. How to check fan mfr without opening Steam Deck. ) Step 2: Remove the shield screws and then the shield itself. This video was sent to Valve, and confirmed to be within the expected parameters of Steam Deck. I'm considering order one with US Steam account and forward it to me in Hong Kong, it might takes about 2 weeks, much earlier than Komodo, even a little bit cheaper, just worrying about potential RMA, if RMA is needed, the costs is pretty high, also costs me maybe a month or more. Choose Battery storage mode, and confirm. It's SUCH a fun device, but for the price, seeing dead pixels on bright cutscenes was irking. Below is my timeline from when I initiated contact with support to when I received it. So I notified Steam, who quickly sent me an RMA. 1. What’s worse is under certain conditions, if your power goes out in that state, it stays capped at 400MHz forever, even after a factory reset and a clean disk install. You should see the Steam Deck power off, and the power LED will blink three times to confirm battery storage mode. 1. how to RMA? My Steam Deck has a broken GPU (artifacting all over the screen) and I want a replacement unit and I see all you guys talking about an RMA but how do I start this process? What I have done up until now is that I've sent a general Steam. Originally posted by TheDigitalJedi: Today I just received my new Steam Deck via the RMA process. Steam Deck RMA process in the UK. 1280 x 800 HDR OLED display. Once there, our team will diagnose the device, repair if needed, then ship the fixed unit back to you. Its companion button, on the bottom right, works normally no matter what. Unfortunately, they kept the 256 ssd. You just got it, but stop being a wuss and open it or do you wanna RMA every time this happens with the FedEx or GLS Roulette. Unit arrived at warehouse (Netherlands) on April 4th. You may have to briefly plug the charger in to get it to. 99 $ 9 . We're aware of reports regarding fan noise and we're actively looking into the issue. I read many threads about people reviewing their unit, and I think something is wrong about mine. Steam Support will provide you with instructions. Please note the statutory warranty in your jurisdiction will apply to your Steam Deck. You should only include your PSU if you are returning your device for a charging issue. I had an issue with 512GB Steam Deck where L3 button was not registering. Oni Oct 6, 2022 @ 2:42pm. I contacted Steam support to ask for an estimate delivery time and they said from the time they receive the unit, 5-8 business days to deliver. This normally takes an additional 1-2 business days, but clearance through customs can sometimes take longer. Literally nothing happens when using them. Navigate to the Power Menu. 25 pm.